Director, Personal Lines

Company: Deland, Gibson Insurance Associates Inc.
Location: Wellesley
Posted on: February 1, 2025

Job Description:

Director, Personal Lines
Classification: Salary-ExemptLocation: Wellesley, Worcester, or Franklin, MAJob Type: Full Time, 40 hours/week
Deland, Gibson is looking for a Director of Personal Lines to join our team. The successful candidate will be a strong leader and operationally minded. They will maintain high standards of client experience, have a thorough understanding of our agency's internal systems and workflows, and provide peace of mind through proactive service.
What you'll do:

• Manage Personal Lines Department across multiple locations
• Develop and maintain departmental workflows and procedures
• Identify, design, and participate in implementation strategies for continued growth of the department including opportunities to cross-sell and round-out coverage
• Assist Supervisors with the mentorship and development of Client Advocates and Account Managers
• Drive agency goals and performance objectives
• Continuously work to improve the client service experience and deliver excellent customer service
• Review and prepare monthly reports to determine progress in achieving department objectives
• Work to maintain strong relationships with carriers and customers
• Bolster productivity and positive work environment of department
• Provide regular training for optimum use of agency management system and carrier websites
• Participate in annual evaluations for staff
• Participate in the interviewing, hiring, and training of new staff members
• Account Management when required
• Other duties as assignedWhat you'll need:
  • Bachelor's Degree
  • Minimum 5-years' experience in a leadership role in Personal Lines
  • MA P & C License
  • Proficiency in Microsoft Office Suite
  • Proficiency with Applied Epic strongly preferred
  • Strong leadership, interpersonal and organizational skills
  • Ability to communicate effectively with all levels of the agency
  • Self-motivation and accountability to get the job done
  • Exceptional problem-solving and customer service skillsWhat We Offer:
    • Collaborative work environment
    • Work-Life Balance
    • Comprehensive time-off package including paid vacation, holidays, sick and PTO
    • Health Insurance, Dental, Vision, 401K and more
    • Opportunity for continuing education, subsidized by DGDeland Gibson Core Values:
      • We Work with Urgency
      • We show Compassion
      • We are Life-Long Learners
      • We Have Grit
      • We Innovate
        About Deland, Gibson:Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry leading insurance and risk management advisor.
        
        
        
        
        
        
        PId8dcab08f7d0-37248-36438372

Keywords: Deland, Gibson Insurance Associates Inc., Newton , Director, Personal Lines, Executive , Wellesley, Massachusetts