Director of Client Solutions

Company: Emporiaapp
Location: Boston
Posted on: January 23, 2025

Job Description:

As a Director of Client Solutions, you will lead Emporia's efforts to acquire and activate new market research agency clients while driving revenue growth and deepening engagement with existing accounts. Your role will position Emporia as the go-to B2B market research platform, building lasting partnerships and expanding our industry footprint.
Emporia is a venture-backed suite of B2B Research solutions. Our award-winning flagship product, mrxCore, is a self-serve B2B insights platform that's built on nearly one billion professional firmographic and demographic records. Leveraging AI and big data, we efficiently match the right candidates with research opportunities that they are compensated for, benefiting everyone involved. Our platform is the centerpiece for any good B2B market research strategy, not only powering the data but also giving our customers all the tools they need to execute their research seamlessly.
We are recognized as a highly innovative, challenger brand in the research technology space, disrupting what was traditionally thought possible with B2B market research, a space that has historically had very manual and human-driven methods.
B2B market research is key to the development and improvement of all products and services out in the world. Emporia empowers market research agencies to gather on-demand insights essential for product development, service enhancement, sales enablement, and competitive analysis. Industry leaders like Amazon, Meta, and Google trust Emporia-collected data to inform critical strategic decisions and enhance their offerings.
The Role
The Director of Client Solutions role focuses on nurturing and expanding relationships within an established portfolio of accounts while identifying growth opportunities across our current client base. This is an active, client-facing role designed for a collaborative, relationship-driven professional who excels at understanding client needs, providing tailored solutions, and driving account growth.
As Director of Client Solutions, you will be instrumental in managing and growing relationships with market research agencies, ad agencies, and consulting firms. This role requires a proactive approach to identifying ways to increase value for existing clients and optimizing their use of Emporia's platform. While primarily focused on account management and growth, there will be opportunities to pursue new business within your network and assigned leads.
The ideal candidate is an empathetic communicator with a proven ability to foster deep client relationships. You are skilled at balancing strategic planning with hands-on engagement to ensure that accounts are retained, grown, and consistently satisfied with their partnership with Emporia.
You will collaborate closely with marketing, engineering, and customer success teams to align strategies and enhance the client experience. Additionally, you'll provide feedback to product and engineering teams on client needs and potential product enhancements while monitoring account performance metrics to make data-driven decisions.
Responsibilities (Our Critical Jobs to Be Done)

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• Manage and grow an existing portfolio of client accounts, focusing on relationship development and revenue growth.
  
• Identify upsell and cross-sell opportunities within assigned accounts by understanding client business goals and challenges.
  
• Develop relationships with key client stakeholders to create champions and deepen partnerships.
  
• Collaborate with marketing to execute targeted campaigns aimed at client retention and account expansion.
  
• Serve as the primary point of contact for client needs, working closely with the Operations team to ensure project delivery and client satisfaction.
  
• Provide feedback and insights to the product development team based on client interactions and industry trends.
  
• Represent Emporia at industry networking events and conferences, strengthening our brand presence and client connections.
  
• Deliver accurate revenue forecasts, leveraging client relationships and project pipeline insights.
  
• Monitor account performance metrics to proactively identify risks and opportunities.
  
• Contribute to the continuous improvement of Emporia's account management processes and tools in HubSpot.
  
  Who You Are
  
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  • You are excited to roll up your sleeves to build a world-class sales organization from scratch.
    
  • You are excited about AI and automation and how it can be applied to your job.
    
  • You don't have an ego - as the company wins, we all will win.
    
  • You are not afraid of ambitious goals and ambiguity in attaining them.
    
  • You are excited about developing and continuously improving the company's sales processes.
    
  • You have deep empathy for customers and are invested in serving as a trusted advisor to their business needs.
    
  • You are an optimist with a growth mindset.
    
  • You have a passion for meeting targets and driving growth, and enjoy combining data analysis and creative thinking to find new opportunities.
    
  • You love working with others and being part of a world-class team.
    
    Benefits:
    
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    • Competitive Salary & Stock Options
      
    • Healthcare, dental, and vision coverage
      
    • Unlimited PTO, regular company holidays
      
    • Company retreats
      
    • Remote work from anywhere in North America
      
    • Highly engaged engineering and product team with engineering hubs in NYC, Seattle, and Austin with the option for in-person sessions.
      
    • Opportunity for optional relocation to our Austin HQ.
      
    • Funded by top VCs in NYC, Boston, and New Orleans.
      
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Keywords: Emporiaapp, Newton , Director of Client Solutions, Executive , Boston, Massachusetts