Senior Product Manager, Capital One Travel Customer Experience

Company: Hopper
Location: Boston
Posted on: January 24, 2025

Job Description:

About the jobThe Capital One Travel team at Hopper built and maintains a multi-billion dollar travel portal which provides delightful travel experiences for millions of customers. As the Senior Product Manager, Customer Experience, you will partner with a team of Engineers and Designers to deliver a best in class digital travel experience.You will write business cases to frame new opportunities, own a product development roadmap, lead sprint planning for a dedicated team of engineers, and obsess over customer feedback to prioritize the most critical product enhancements and new feature launches. You will work in a fast paced environment and be responsible for driving real impact.What would your day-to-day look like:

• Conduct product discovery to inform new feature development, ingesting feedback from multiple channels, ensuring engineering capacity is spent on the most critical features.
• Create and maintain a product development roadmap that clearly highlights the customer and business impact of your work.
• Partner with a diverse team to develop and deploy customer-facing features, including Design, Engineering, QA, Legal, Finance, Marketing, and our B2B Clients.
• Manage engineering sprints. Work with a dedicated engineering squad to test and launch new features at a steady cadence.
• Facilitate learning. Hypothesize and A/B test critical features to drive understanding and seek product-market fit for the work on your roadmap.
• Obsess over data. Become intimately familiar with customer behavior, incentives, and purchase patterns.
• Own the experience. Think strategically about how to disrupt travel and deliver experiences that delight and surprise a large customer base, making Capital One Travel the only place you want to book.
• Make sense of customer feedback from multiple channels to form a cohesive and streamlined feedback loop.An ideal candidate has:
  • 3+ years of experience in product management, preferably with a consumer-facing product.
  • Strong product sense for user experience and design.
  • Highly proficient analytical abilities to draw accurate conclusions from data; SQL proficiency is a plus.
  • Exceptional written and verbal communication skills, ability to work with external partners.
  • Ownership and pride in their work, is uncomfortable with poorly developed products.Perks and benefits of working with us:
    • Well-funded and proven startup with large ambitions, competitive salary, and the upsides of pre-IPO equity packages.
    • Unlimited PTO.
    • Carrot Cash travel stipend.
    • Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
    • Please ask us about our very generous parental leave, much above industry standards!
    • Entrepreneurial culture where pushing limits and taking risks is everyday business.
    • Open communication with management and company leadership.
    • Small, dynamic teams = massive impact.
    • 100% employer-paid Medical, Dental, and Vision coverage for employees.
    • Access to Disability & Life insurance.
    • Health Reimbursement Account (HRA).
    • DCA/FSA and access to 401k plan.
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Keywords: Hopper, Newton , Senior Product Manager, Capital One Travel Customer Experience, Accounting, Auditing , Boston, Massachusetts