Central Customer Service Rep

Company: Clean Harbors
Location: Norwell
Posted on: February 1, 2025

Job Description:

Clean Harbors is looking for an Environmental Customer Service Representative to sit in our Norwell, MA office. Our Environmental Customer Service Representative is responsible for the support of Clean Harbors Technical Services, working under direct supervision.

Why Work for Clean Harbors?

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments
  
  Responsibilities
  
  
  • Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
  • Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization
  • Provides exceptional customer service when managing customer inquiries and service needs via phone, email, and online platform
  • Ensures timely resolution to any customer issues
  • Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc.
  • Possesses knowledge and ability to promote all Clean Harbors services
  • Interacts with sales and operations personnel to ensure they have knowledge on customer feedback/service issues
  • Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures
  • Responsible for the data integrity of the proactive call and milkrun program
  • Specific tasks assigned by management
    
    Central Customer Service activities include, but not limited to:
    
    
    • Account setup/modifications
    • Profile creation
    • Quoting/Agreements
    • Scheduling
    • Order management
    • Resolve compliance issues
      
      Qualifications
      
      
      • BS/BA in Business or Environmental Science preferred
      • Strong verbal and written communication skills
      • Strong organizational/time management skills
      • Strong problem-solving skills
      • Detail oriented
      • Flexibility
      • Ability to handle multiple tasks simultaneously
      • Proficient in Windows Office-based applications
        
        Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.cleanharbors.com/careers
        
        Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
        
        We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
        
        Clean Harbors is a Military & Veteran friendly company.
        
        *CH
        
        #LI-JS1

Keywords: Clean Harbors, Newton , Central Customer Service Rep, Sales , Norwell, Massachusetts