Air Logistics Customer Care Specialist

Company: Kuehne + Nagel AS
Location: Boston
Posted on: February 1, 2025

Job Description:

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Boston site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.Your RoleReporting to the Air Logistic Customer Care Manager, you will be responsible for ensuring that our customers' experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL's - Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues, and equally as important, ensuring that our Operational Care Centers (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.Your Responsibilities

• Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates, customer quotations into AirLOG/QTAir, and requisite Customer Wiki page.
• Monitor, prioritize, and balance customer specific needs on a daily basis by answering queries and requests through multichannel communication streams.
• Collaborate with Kuehne+Nagel sales to develop customer specific work instructions and implement continuous improvement measures that ensure the overall health of our relationship with our customers.
• Complete Forwarding Sub Ledger closure of customer shipments using ACON and within the requirements as stipulated by our corporate financial goals (accuracy, timeliness).
• Receive and submit final customer rate requests (Freightnet or the Pricing Team).
• Schedule: Monday-Friday with flexible shifts between 9am and 6pm.Your Skills and Experiences
• Associate's degree or equivalent experience.
• 2+ years Customer Service experience.
• 1+ years of experience in an office environment.
• Proficient in Microsoft 365.Good Reasons to JoinAt Kuehne+Nagel, we strive daily to inspire, empower, and deliver not only to our customers but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $26.44 and $28.84. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
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Keywords: Kuehne + Nagel AS, Newton , Air Logistics Customer Care Specialist, Professions , Boston, Massachusetts