IAM Analyst
Company: VirtualVocations
Location: Hartford
Posted on: November 8, 2024
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Job Description:
A company is looking for an IAM Analyst to join their Access
Management Team in a fully remote role.
Key Responsibilities:
Provide timely resolution of end-user issues, including account
access and password resets
Document and manage tickets through the ServiceNow platform,
ensuring accurate tracking
Assist customers with basic technical support, including
troubleshooting and navigating applications
Required Qualifications:
Experience with ticketing systems (e.g., ServiceNow) and call
management platforms (e.g., Avaya)
Proficient in basic technical troubleshooting, including web
browser navigation and Microsoft Office
Strong multi-tasking and organizational skills with the ability to
manage high-priority tasks
Familiarity with network environments and basic IT support
functions
Keywords: VirtualVocations, Newton , IAM Analyst, Professions , Hartford, Massachusetts
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