Product Operations Analyst

Company: Kudzu Interactive, Inc.
Location: Boston
Posted on: October 4, 2024

Job Description:

Product Operations Analyst (remote but must be based in the United States - East Coast Preferred)Tillster seeks a Product Operations Analyst for the TCE-Serverless Architecture platform, focused on supporting the Product Operations Lead throughout the Marketplace onboarding process. This position will work in lockstep, ensuring that the store's menus are created and fully tested to support ordering functionality. This position will also be responsible for supporting restaurant menu changes, store maintenance requests, and Tier 2 support of escalated ordering issues.Responsibilities

• Sets up Brand/store/POS setup, menu publish, and quality control.
• Evaluate menus to collaborate with Customers and create the most effective menu structure for marketplace menus.
• Builds Menus, UAT, Pilot, Regional, and National Rollout Dates with Sales, Brand, Product, and Support.
• Review all menu content for accuracy as part of onboarding and ongoing Brand maintenance.
• Processing End-to-End order injection testing as part of onboarding and ongoing Brand maintenance.
• Brand support on restaurant menu changes and store maintenance requests.
• Provides training to newer analysts on how to use the TCE Admin tool.
• Provides Customer training of TCE Admin tool.Qualifications and Requirements
  • Multi-Lingual: Spanish and English.
  • 3-5 years professional work experience.
  • Basic knowledge of Restaurant POS, such as Aloha, Micros, POSitouch, etc.
  • QA experience is a strong plus.
  • Experience in the Restaurant industry is a strong plus.
  • Detail-oriented with a commitment to accuracy and adherence to established procedures.
  • Excellent customer service skills.
  • Ability to multitask, stay organized, and work with shifting priorities.
  • Experience working independently within a team environment.
  • Professional and likeable.
  • Enthusiastic and energetic team player.
  • Must be able to work fully remotely, including access to high-speed internet.Core ValuesTo thrive at Tillster, all talent must exhibit professional experience in and a strong commitment to our core values:
    • Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster's stage of development, resources, and stated goals.
    • Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
    • Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
    • Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
    • Drive Results: Focus on achieving tangible outcomes and delivering high performance.
    • Own It: Take responsibility for your actions and the success of your work.
    • Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.Making a Difference in the Tillster WayOur business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer.Pay and Benefits (USA)
      • Expected base salary range $90,000 - $120,000. Total starting compensation will be determined based on all lawful criteria, Company policy, and best practices.
      • Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
      • Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision, and FSA benefits.
      • Holidays: The company observes ten (10) paid holidays per calendar year.
      • Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12 months of continuous service, and 22 days in subsequent years.
      • Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
      • Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.Local Candidates Strongly PreferredNo Visa SponsorshipPrincipals only - no Agencies or calls pleaseAbout Tillster...Tillster is the global leader in digital ordering and customer engagement solutions. We offer one platform; one scalable, enterprise-class solution - to create world-class digital engagement solutions. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem-solving, and teamwork are rewarded.Follow us on:Tillster.com: https://www.tillster.com/LinkedIn: https://www.linkedin.com/company/tillster/Twitter: @TillsterInc, https://twitter.com/TillsterIncFacebook: https://www.facebook.com/tillsterinc
        #J-18808-Ljbffr

Keywords: Kudzu Interactive, Inc., Newton , Product Operations Analyst, Professions , Boston, Massachusetts