IT Help Desk Associate - Part-Time/Remote/Buffalo, NY/Boston, MA

Company: Brook Inc
Location: Boston
Posted on: February 1, 2025

Job Description:

IT Help Desk Associate - Part-Time/Remote/Buffalo, NY/Boston, MAAbout Brook IncBrook Health is a digital health company offering products and services that extend health-care management beyond doctors' offices and into people's homes. We provide personalized support for those living with chronic conditions via a smartphone app featuring AI tools, data collection through connected devices, and real-time access to health coaches. For primary care providers, we offer SaaS tools for continuous remote monitoring, resulting in better health outcomes.Brook offers a dynamic work experience with team members in multiple time zones. Our fast-paced, user-centric culture aims to change the approach to chronic condition care management using technology to support health-care providers.Job Overview:We have an opening for a Part-Time Contractor IT Help Desk Associate on the Brook Health Operations team. This position has potential for contract-to-hire. We are seeking a proactive support specialist to provide comprehensive technical support for our internal systems and patient-provided medical equipment. You will assist in troubleshooting medical devices and patient-facing app issues, complete Return Merchandise Authorizations (RMAs), order device replacements, and potentially assist with patient onboarding.As a key player, you will collaborate with internal teams and vendors to ensure Brook's equipment is in optimal condition for operational use.This position is contracted at 25-29 hours per week, work from home.Job Requirements:

• A proven track record of providing technical support in a healthcare environment.
• Comprehensive support for patients, addressing hardware and software issues to ensure minimal downtime.
• Strong communication skills for managing inbound and outbound calls effectively.
• Support patients with device setup and use upon delivery.
• Document technical issues, resolutions, and processes for future reference.
• Cross collaborate with Brook's Third Party Logistics (3PL) and device support vendors.
• Other projects as assigned.Preferences:
• Minimum 2 years of experience in help desk support with patients.
• Proficiency in supporting both MacOS & Windows operating systems.
• Experience with Google Workspace, Slack, Zoom, ZenDesk, Notion, and Microsoft Excel.
• Exceptional communication and interpersonal skills.
• Experience working with individuals with disabilities and various demographics.
• Strong troubleshooting and problem-solving skills.Once onboard, this person will be trained to utilize our internal software and support tools.What Brook Offers:
• Competitive hourly wage.
• Part-Time Working Hours (East Coast Hours within 8-5pm EST).
• An opportunity to make a real impact.
• A collaborative team that lives our core values.The pay range for this role is based on experience, location, and applicable knowledge:20 - 25 USD per hour (Buffalo Office)20 - 25 USD per hour (Boston Location for Job Posting)
  #J-18808-Ljbffr

Keywords: Brook Inc, Newton , IT Help Desk Associate - Part-Time/Remote/Buffalo, NY/Boston, MA, Other , Boston, Massachusetts