Account Executive

Company: Rhapsody
Location: Boston
Posted on: February 1, 2025

Job Description:

About Rhapsody:We all know that our health care system is complicated. Getting data from one provider to another, or from a provider to a health insurance company, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability platforms that allow data - such as patient encounter details, lab results, and billing information - to move seamlessly from one system to another.While most people will not ever see our products and services during a medical encounter, our interoperability platforms are running behind the scenes. Think of them as the central nervous system helping to move data where it needs to be to improve the patient experience. To learn more about Rhapsody, visit .If using your expertise in a way that impacts our health care system, patient care, and population health sounds rewarding, apply today!This is a remote position. However, preference is for someone local to our Rhapsody headquarters in Boston, MA.Position SummaryThe Account Executive is responsible for growing their customer base within the Ambulatory segment, emphasizing upsell and cross-sell opportunities, particularly in ARR and cloud solutions. This individual will leverage strong relationship-building skills, develop strategic account plans tailored to the Ambulatory market, and execute on company strategy to drive success.Success looks like:Meet and/or exceed sales quota, maintain weekly forecast and pipeline hygiene on time as expected. Build account plans to penetrate the base with our multiple product lines, gaining access to the C-suite of key accounts, along with building and maintaining trusted advisor status with clients. Must be able to build a trusting relationship with customers; understand their current and long-term strategic needs; upsell applicable products and services where needed; cross-sell additional products to help meet customer needs.Key Internal Relationships include:Account Management Leadership and Team Members, Senior Management, Customer Success Team and Leadership, Product Management/Development, Professional Services Group Teams, Education Teams, Support Teams, Sales Teams, Marketing Teams, Finance Teams, Legal/Contracting, Assigned Clients, Potential Clients, Partners, and Other Vendors are key in order to ensure the transfer of knowledge and open communication behaviors.Responsibilities:

• Build lasting relationships with clients across all levels: C-level to analyst, where applicable.
• Drive client reference ability.
• Advocate internally for the client and for the client's interests.
• Maintain clients within contractual limits for software versions.
• Cross-sell additional solutions.
• Work with Customer Success team to establish consistent communication with customer and customer's leadership.
• Work with clients to identify problem-solving opportunities that can lead to the placement of Rhapsody services (implementation, consulting, performance management, etc.) or training (online or in-person).
• Uncover additional sales such as additional license/communication points, Cloud Offerings, etc.
• Internal Reporting.
• Strong forecasting, SFDC hygiene, and reporting out pipeline build are a must.
• Other activities as directed.Qualifications & Experience:
• Minimum of a Bachelor's Degree in an appropriate field.
• 5+ years of experience in a Healthcare IT and/or Healthcare Sales related role.
• Knowledge of the Acute market in the U.S.
• SFDC experience.
• Clinical experience is a plus.
• Established knowledge of sales techniques, strategies, and methodologies.
• Proven sales experience, having met and/or exceeded sales quotas consistently in prior roles.
• Superior communication skills with the ability to speak, write, and present clearly and effectively.
• Ability to perform proficiently in a fast-paced, high-stress work environment.
• Open to flexible work hours. You may need to manage customers outside of your time zone, participate in after-hours meetings, and travel with minimal advanced notice.
• Up to 50% travel may be required, though current expectations are lower. Flexibility is essential as travel requirements may vary over time.
• Maintains a satisfactory level of clinical skill and healthcare IT knowledge. Keeps abreast of current developments and trends in the Health industry.Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Keywords: Rhapsody, Newton , Account Executive, Other , Boston, Massachusetts