Technical Support Specialist

Company: Vaisala
Location: Boston
Posted on: February 1, 2025

Job Description:

Select how often (in days) to receive an alert:Technical Support SpecialistVaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.We are looking for a Technical Support Specialist to work as a trusted and motivated member of our Industrial Measurements global technical support team. The position is to be located in our Boston, Massachusetts office; other Vaisala office locations can be considered. Join us and be part of a dynamic team where growth, independence, and customer connection are at the core. As a Technical Support Specialist, you will help our customers with various technical questions related to our products and applications, providing support over the phone and through email.What's your role?

• Provide second-line technical support to our global customers.
• Actively contribute to and promote the use of best practices as well as strive for continual service improvement within the team.
• Ensure the level of service meets our key performance indicator targets.
• Troubleshoot complex and difficult technical issues involving our software applications, our hardware and customer applications.
• Conduct customer trainings, primarily remote.
• Interact with the leading companies in versatile industries.What will you bring?
  • A bachelor's degree or higher in a technology-related field and at least one year of technical support experience, or equivalent combination of education and experience.
  • Metrology, instrumentation, process industry and application understanding.
  • Strong problem-solving skills with the self-motivation to research solutions independently.
  • Excellent customer relationship management and presentation skills.
  • Fluency in written and spoken English, other language skills are considered as a benefit.Ready to take every measure for the planet? Please apply soon via the application form. We will close the application process when we have a suitable number of qualified candidates.What we offer:Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.EOE AA M/F/V/DVaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.
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Keywords: Vaisala, Newton , Technical Support Specialist, IT / Software / Systems , Boston, Massachusetts