ServiceNow Systems Administrator

Company: The Cranberry Country Chamber of Commerce
Location: Boston
Posted on: January 28, 2025

Job Description:

ServiceNow Systems Administrator # HUJP0001018706+ Months contract with possible extensionLocation: Boston, MA 02163 HybridPay Rate: $65/hrWork Schedule: 40 hours/week, 3 days in office and 2 days from home.Duration: 5 months - potential for another year extension.FLSA Classification: Exempt Computer ProfessionalTop Skills:

• Soft Skills: Problem-Solving/Analytical Thinking, Communication and Collaboration, Adaptability/Continuous Learning
• Technical Skills: ServiceNow platform expertise and knowledge of the different core modulesPosition DescriptionAre you excited by the idea of joining a world-class organization at the intersection of higher education and technology? Are you drawn to leveraging workflow automation tools to ensure outstanding service delivery? Can you see yourself working with staff across the organization to create and manage digital workflows? If so, consider joining our team! The IT Planning, Governance & Service Delivery team plays a critical role in driving innovative solutions to solve business problems in support of Harvard Business School's mission to educate leaders who make a difference in the world.The ServiceNow System Administrator maintains the stability and usability of the Field Service Management (FSM) module in ServiceNow across all production and non-production environments. They collaborate with internal team members, community stakeholders, and third-party vendors to ensure effective planning, development, and deployment of solutions that achieve desired business outcomes. The ServiceNow System Administrator uses automation extensively to design, configure, and manage applications in collaboration with the development team.The ideal candidate will be an energetic technology administrator who is comfortable working with a team as well as independently. The candidate will be able to provide timely assistance during critical situations and production incidents to resolve service problems. The ideal candidate will continuously cultivate relationships across the organization to align ServiceNow practices with other departmental best practices (DevOps, security, quality assurance, etc.).Responsibilities:
• Configure and maintain FSM applications, workflows, and business rules to meet business requirements
• Manage user access, security roles, and permissions within FSM
• Perform upgrades, patches, and enhancements for the FSM module
• Develop and optimize FSM processes, forms, and views
• Create and edit FSM reports, dashboards, and performance analytics
• Develop and maintain test plans, cases, and procedures for FSM
• Perform functional, regression, integration testing on FSM features
• Identify and document defects/bugs and ensure resolution
• Provide QA support for new FSM features, configurations, and upgrades
• Continuously improve FSM module and processes with a focus on quality, efficiency, and user experience
• Work primarily autonomously while demonstrating appreciable business knowledge with our Partners
• Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues
• Assume additional responsibilities as assignedRequired Qualifications:
• At least 5 years' progressive experience and responsibility as a system administrator or end of line support, including at least 3 years' experience as a ServiceNow system administrator
• High School diploma, GED, or equivalentPreferred Qualifications:
• Bachelor's degree or equivalent related work experience
• Higher education and/or nonprofit educational business process experience
• Experience with custom-built products
• Expert knowledge of FSM module within ServiceNow platform
• Understanding of product development principles, including the software development life cycle (SDLC) and Agile software development
• Familiarity with JavaScript and AngularJSCertifications and Licenses:
• ServiceNow Certified System Administrator certification required
• ITIL Foundation certification preferredWorking Conditions:

• Off-hours work will occasionally be required
  #J-18808-Ljbffr

Keywords: The Cranberry Country Chamber of Commerce, Newton , ServiceNow Systems Administrator, IT / Software / Systems , Boston, Massachusetts