Cable Technician - No Experience Required
Company: DISH
Location: Concord
Posted on: January 14, 2025
Job Description:
Company Summary
EchoStar is reimagining the future of connectivity. Our business
reach spans satellite television service, live-streaming and
on-demand programming, smart home installation services, mobile
plans and products. Today, our brands include Boost Mobile, DISH
TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technicians deliver TV and Smart Home solutions to millions of
customers. As a technician, we will train you to lead the charge
for a world-class customer experience, educating and connecting
more Americans with every home you visit. You're the backbone of
our organization and ensure an excellent customer experience. Our
dedication to customer experience is paying off: in 2023, DISH
earned the J.D. Power award for being #1 in Customer Satisfaction
for the sixth year in a row.
Job Duties and Responsibilities What's In It for You?
- Career Growth: Many of our current operations leaders started
in this role. Other technicians have moved into various departments
within DISH to discover new challenges. Show grit and tenacity, and
you'll grow quickly within an organization committed to your
success
- Compensation Increases: Guaranteed promotion to Level 1 after 6
months with a $1.00 per hour pay increase. Performance-based
promotions include automatic 5% pay increases at Level 2 and 10% at
Levels 3 and 4
- Performance Incentives: Potential to earn up to $6,400 in your
first year and $9,100 each following year through performance-based
bonuses. In addition, AwardPerqs are allocated for high performance
and can be redeemed at your discretion; award redemptions include
flights, excursions, electronics, houseware and more
- Comprehensive Benefits: Paid training, time off, and holidays.
Medical, Dental, Vision and Life Insurance packages with a Health
Savings Account
- Workplace Variation: Get the best of both worlds in a role that
allows for the opportunity to problem solve by yourself,
collaborate with fellow technicians, and engage with loyal
customers
- Exclusive Perks: Free DISH TV programming valued at
$114.99/month, plus discounts on Sling TV and Boost Mobile phone
plans
- Financial Security: 401(K) with company match and an Employee
Stock Purchasing Program (ESPP)
- Continued Education: Tuition Reimbursement to support your
career development.
- Tools Provided: DISH-supplied van, tools, and uniforms What
You'll Be Doing: As a Field Technician, you'll represent DISH in
customers' homes, simplifying their lives and introducing them to
infinite smart home possibilities. Key responsibilities include:
- Working independently while enjoying support and collaboration
from team members
- Managing your day to drive success while benefiting from the
support of a large, competitive company
- Building rapport and ensuring an excellent customer
experience
- Installing and servicing DISH products and smart home
solutions
- Educating customers on product usage and smart home
benefits
- Selling products and services with the intent to give our
customers the best possible home entertainment experience
- Representing the company professionally, maintaining a positive
attitude, a clean work area, and respectful interactions at all
times Our Training Program Offers You:
- A process-based approach to effectively drive customer
satisfaction
- Best-in-class practices, designed and tested by our
technicians
- Knowledge of tool selection and proper use
- Up-to-date information on modern Smart Home technology and
techniques to share that knowledge with customers for sales and
educational purposes
Skills, Experience and Requirements Required Skills and Experience:
- Customer Focus: Ability to build rapport quickly and ensure
client satisfaction
- Problem-Solving: A knack for solving complex issues for a
diverse customer base
- Determination : Ready for any challenge, including crawling
into small spaces and working in varying climates/weather
conditions; this includes roofs and crawl spaces without the
comfort of air-conditioning
- Adaptability: Comfortable working in an environment that
appreciates agility and determination
- Physical Requirements: Capable of standing on ladders (up to 40
feet) for extended periods, lifting over 70 lbs, and remaining
within the individual weight limit requirements of 335 lbs
- Licensing: Valid driver's license with a clean driving
record
- Flexibility: Willingness to travel as needed; flexible to work
shifts that might include evenings, weekends, or holidays
Salary Ranges Compensation: $22.25/Hour
Benefits
We offer versatile health perks, including flexible spending
accounts, HSA, a 401(k) Plan with company match, ESPP, career
opportunities, and a flexible time away plan; all benefits can be
viewed here: DISH Benefits . -- The base pay range shown is a
guideline. Individual total compensation will vary based on factors
such as qualifications, skill level, and competencies; compensation
is based on the role's location and is subject to change based on
work location.---- Candidates need to successfully complete a
pre-employment screen, which may include a drug test and DMV check.
Our company is committed to fostering an inclusive and equitable
workplace where every individual has the opportunity to succeed. We
are dedicated to providing individuals with criminal or arrest
records a fair chance of employment in accordance with local,
state, and federal laws. -- The posting will be active for a
minimum of 3 days. The active posting will continue to extend by 3
days until the position is filled.-- By applying, you consent to
your information being transmitted by HourlyJobsNearMe to the
Employer, as data controller, through the Employer's data processor
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Keywords: DISH, Newton , Cable Technician - No Experience Required, IT / Software / Systems , Concord, Massachusetts
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