Technical Supporter

Company: Tufts Medical Center
Location: Boston
Posted on: January 7, 2025

Job Description:

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment . An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., The majority of time is spent in the delivery of support services or activities, typically under supervision . An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation. --
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This position performs/supervises services in a designated area according to the policies, procedures, philosophy, and objectives of the department and hospital . Works cooperatively within department and other services to create a system of quality health care. --
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Correlates the outpatient physicians' orders with the CT exam performed to help Ensure insurance coverage and reduce denials . --
Provides front line customer service by coordinating front desk staff and functions, including visitor reception and patient registration, service recovery, answering calls at the main telephone console, patient appointment scheduling.----
Serves as customer service ambassador by being the first contact with patients or visitors, either in person or by telephone --
Assists with the department workflow by entering orders, scanning paperwork, escorting patients to and from the exam room(s) as needed, filling supplies, IV contrast, etc . --
Applies knowledge and safety principles to ensure patient and staff safety . --
Make basic observations and report them to staff . --
Requires manual dexterity using fine hand manipulation to operate radiology equipment. --
Hearing and visual acuity sufficient to perform examinations; observe patients, read monitors and documents, and hear audible equipment alarms. --
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Knowledge of medical terminology and Computed Tomography areas. --
Clerical skills . --
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Keywords: Tufts Medical Center, Newton , Technical Supporter, IT / Software / Systems , Boston, Massachusetts