Expert Voice Engineer/ Voice Projects Lead – Cisco

Location: Providence
Posted on: November 4, 2024

Job Description:

Mastech is a growing company dedicated to innovation and teamwork. We are currently seeking a Expert Voice Engineer/ Voice Projects Lead – Cisco for our client in the IT Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.

Duration: 6 Months Contract

Location: Providence, RI/ Zip Code: 02903

Compensation: Market Rate

Role: Expert Voice Engineer/ Voice Projects Lead – Cisco

Role Description: The Expert Voice Engineer/ Voice Projects Lead – Cisco would need to have at least 5+ years of experience.

Responsibilities:

- This candidate will act as a level 3 engineering/ escalation resource for all technological issues on Cisco call center and telephony platforms of the client.

- This candidate will work very closely with Contact Center Technology teams and our Networking teams to ensure support and maintenance for environmental changes and insure that they are synchronized between the groups.

Required Skills:

- Deployment and management of Cisco Call Manager 8.x, 5. x , 1.x 14072.1.

- Deployment of Cisco IP Phones - Series: 6941, 7935, 7975.

- Installation, Management and Monitoring of call manager cluster.

- Configuring class of service and Call admission control.

- Configuring call manger features and services.

- Configuration of call signaling protocols on Voice Gateway, MGCP and SCCP.

- Configuration of Voice Gateways, Gatekeepers, and SRST.

- Configuration and Instillation of Voice Interfaces like E1 & T1 Lines (CAS and PRI).

Education: Bachelor's Degree

Experience: Minimum 5+ years

Relocation: No, this position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Recruiter Name: Abhishek Malik

Recruiter Phone: 412-436-0333 (Ext: 2306)

EOE

Keywords: , Newton , Expert Voice Engineer/ Voice Projects Lead – Cisco, IT / Software / Systems , Providence, Massachusetts