ASSOCIATE DIRECTOR PRODUCT MANAGER - MOBILE APPS
Company: Chewy
Location: Boston
Posted on: October 16, 2024
Job Description:
Our Opportunity:Chewy is hiring an Associate Director Product
Manager, Mobile Apps to join our pack in Boston, MA reporting to
and supporting the Head of Product, Mobile Apps. Mobile Apps is a
key growth and relationship building area for Chewy, accountable
directly to Chewy's CEO. The Mobile Apps team is responsible for
the strategy, design and platform quality for our Mobile Apps. We
are working on consumer facing initiatives to improve the quality
of our experience, reliably onboard our customers into the Chewy
eco-system and drive engagement. In this high-profile role, you
will have exposure to the entire business and senior leadership
team, will be responsible for high-impact decisions and growth
initiatives that are encouraged to drive material change for the
company. You will need to operate at depth, understanding the
details of our business model, while also being able to "zoom out"
to connect the dots across the enterprise, including ecommerce,
marketing, brand, content and health organizations. Experience
building and launching sophisticated, high quality, consumer facing
mobile app experiences that connect deeply with customers that
strengthens dedication and brand love. You will demonstrate
flexibility and willingness to roll up your sleeves, have a
start-up mentality, thrive in ambiguous environments and know how
to think big while driving incremental change!What You'll Do:
- Apply vision, strategy, and thought leadership for our Apps
that impact Chewy, at scale
- Build and cultivate strong cross-functional relationships,
influencing and elevating outcomes
- Help develop and build a vision that connects Chewy's full
offering into a customer-first experience that drives
performance
- Identify green field opportunities, outstanding to mobile apps,
to better serve customers from ideation to feature launch
- Launch features with a high-quality bar for design and CX,
resulting in sophisticated and complete customer experiences
- Collaborate with cross-functional business, design, product,
and engineering collaborators to align on the product strategy and
maintain recurring communication to share updates and bring
together suggestions
- Guide and influence cross-functional teams of product managers,
engineers, designers, and financial analysts while playing a key
role in prioritizing and communicating their work across the
organization
- Work with UX research and Customer Service to bring together
qualitative customer feedback and leverage the same for roadmap/
feature validation
- Work closely with app technology engineers attending daily and
weekly Scrum meetingsWhat You'll Need:
- Technical Skill : 7+ in Product Management for Mobile Apps
- Strategic Business Partner : A business partner to the
Technology leadership team, Development Engineers, Design, Brand
and Product organizations
- Industry Experience : 10+ years of experience in retail,
eCommerce, or consumer packaged goods company, or confirmed
experience
- Customer Exposure : Experience interacting with influential
customers including the CEO and CTO.
- A history of launching premium, consumer-facing app products
and/or features with a customer first approach, delivering
significant business impact
- Experience building or working on businesses that demonstrate
social and content as part of customer journeys
- Familiar with and know the importance of defining and impacting
KPI's
- Strong product foresight combined with influencing skills to
serve as a leader with vision for teams of product managers,
engineers, designers, and analysts
- Experience working in a culture of experimentation, learning,
and innovation to seek user needs
- Experience in communicating clearly (verbally and in writing)
to senior leadership audiences internally and externally. Strong
ability to communicate sophisticated financial concepts in a simple
way and to tailor key messages and presentation style to multiple
audiences
- Ability to build collaborative and mutually beneficial
relationships with all customers and lead conflict resolution.
Success in crafting an inclusive culture that builds trust between
cross-functional teams to drive the success of the entire
company
- BA or BS in Computer Science or equivalent experience. MBA a
plus
- Position will require travel, -3x per yearCompensation &
Benefits:Our salary range for a Associate Director Product Manager
position is $156,000.00 - $255,000.00 . The specific salary offered
to a candidate may be influenced by a variety of factors including
but not limited to the candidate's proven experience, education,
and work location. In addition, this position is eligible for 401k,
and a new hire and annual equity grant.We offer different types of
insurance, such as medical/Rx, vision, dental, life, disability,
hospital indemnity, critical illness, and accident. We offer
parental leave, family services benefits, backup dependent care,
flexible spending accounts, telemedicine, pet adoption
reimbursement, employee assistance program, and many discounts
including 10% off pet insurance and 20% off at
Chewy.com.Salaried-exempt Team Members have unlimited PTO, subject
to manager approval. Team Members will receive six paid holidays
per year. Team Members may be eligible for paid sick and family
leave in compliance with applicable state and local
regulations.Chewy is committed to equal opportunity. We value and
embrace diversity and inclusion of all Team Members. If you have a
disability under the Americans with Disabilities Act or similar
law, and you need an accommodation during the application process
or to perform these job requirements, or if you need a religious
accommodation, please contact CAAR@chewy.com .If you have a
question regarding your application, please contact HR@chewy.com
.To access Chewy's Customer Privacy Policy, please click here
(https://www.chewy.com/app/content/privacy) . To access Chewy's
California CPRA Job Applicant Privacy Policy, please click here
(https://chewyinc.phenompro.com/us/en/privacy-policy) .
Keywords: Chewy, Newton , ASSOCIATE DIRECTOR PRODUCT MANAGER - MOBILE APPS, IT / Software / Systems , Boston, Massachusetts
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