Players Club Representative, Gate City Casino

Company: Delaware North
Location: Nashua
Posted on: January 29, 2025

Job Description:

The opportunityDelaware North Gaming is searching for a full-time or part-time Player Club Representative to join our team at Gate City Casino in Nashua, New Hampshire. As a Player Club Representative, you will be responsible for providing excellent guest service at the Player's Club. If you enjoy interacting with guests and thrive in a fast-paced environment, this role is an exciting opportunity to showcase your customer service skills and contribute to creating memorable experiences.Pay $19.00 - $22.00 / hourInformation on our comprehensive benefits package can be found at .What we offerWe care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedulesEligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.What will you do?
  • Handle daily procedures for Lucky North Club operations, including verifying IDs, maintaining accurate records, and coding applications in the system
  • Enroll new members, update account information, and explain club benefits, point structures, and promotional details to patrons
  • Address patron questions, resolve complaints, and ensure excellent guest service
  • Operate and support club promotions to enhance member engagement and recruit new members
  • Maintain knowledge of inventory and direct mail parameters to assist with accurate club-related processesMore about you
    • No experience or diploma required
    • Ability to obtain and maintain a state gaming license required
    • Basic computer skills including word processing, spreadsheets, database, and point-of-sale system preferred
    • Ability to work evenings, weekends, holidays, and special eventsPhysical requirements
      • Standing for extended periods of time
      • Ability to lift up to 15 poundsShift detailsDay shift
        Evening shift
        Evenings as needed
        Weekends
        Every weekend
        Weekends only
        Event based
        Holidays
        Who we areDelaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
        $19.00 - $22.00 / hour

Keywords: Delaware North, Newton , Players Club Representative, Gate City Casino, Hospitality & Tourism , Nashua, Massachusetts