Customer Service Representative

Company: XPO
Location: Manchester
Posted on: January 23, 2025

Job Description:

What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:
  • Transportation experience
  • Excellent verbal and written communication skills About the Customer Service Representative jobPay, benefits and more:
    • Pay starts at $23.52
    • Full health insurance benefits on day one
    • Life and disability insurance
    • Earn up to 13 days PTO over your first year
    • 9 paid company holidays
    • 401(k) option with company match
    • Education assistance What you'll do on a typical day:
      • Communicate and coordinate with terminal and shop locations about commercial invoicing
      • Answer and direct phone calls and/or video calls during set work hours
      • Recognize and resolve documentation errors
      • Perform general clerical duties as assigned, including filing, data entry and billing
      • Review billing statements for accuracy and process for payment
      • Resolve invoice matching issues within the AP system Customer Service Representatives are required to:
        • Walk and/or stand for extended periods in a climate-controlled office environment About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
          
          

Keywords: XPO, Newton , Customer Service Representative, Hospitality & Tourism , Manchester, Massachusetts