Medical Assistant - Patient Care Specialist

Company: One Medical
Location: Cambridge
Posted on: November 2, 2024

Job Description:

About the RoleWe are seeking a highly skilled Medical Assistant to join our team at One Medical. As a Medical Assistant, you will play a critical role in providing exceptional patient care and support to our patients and healthcare providers.Key Responsibilities

• Provide best-in-class venipuncture services to patients of all ages
• Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
• Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
• Use impeccable communication skills in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, and follow-up scheduling
• Assist our senior patients by performing other administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation for patients
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc asks
• Perform opening and closing duties and daily office upkeep, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizationRequirements
  • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Phlebotomy experience and/or certification preferred
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferredWhat We Offer
    • Competitive salary: starts at $22.75 per hour based on a full-time schedule
    • Paid sabbatical after 5 and 10 years
    • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
    • Competitive Medical, Dental, and Vision plans
    • Free One Medical memberships for yourself, your friends, and family
    • Pre-Tax commuter benefits
    • PTO cash outs - Option to cash out up to 40 accrued hours per yearWe are an equal opportunity employer and encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Keywords: One Medical, Newton , Medical Assistant - Patient Care Specialist, Healthcare , Cambridge, Massachusetts