Director, Personal Lines

Company: Deland, Gibson Insurance Associates Inc.
Location: Wellesley
Posted on: February 1, 2025

Job Description:

Director, Personal LinesClassification: Salary-ExemptLocation: Wellesley, Worcester, or Franklin, MAJob Type: Full Time, 40 hours/weekDeland, Gibson is looking for a Director of Personal Lines to join our team. The successful candidate will be a strong leader and operationally minded. They will maintain high standards of client experience, have a thorough understanding of our agency's internal systems and workflows, and provide peace of mind through proactive service.What you'll do:Manage Personal Lines Department across multiple locationsDevelop and maintain departmental workflows and proceduresIdentify, design, and participate in implementation strategies for continued growth of the department including opportunities to cross-sell and round-out coverageAssist Supervisors with the mentorship and development of Client Advocates and Account ManagersDrive agency goals and performance objectivesContinuously work to improve the client service experience and deliver excellent customer serviceReview and prepare monthly reports to determine progress in achieving department objectivesWork to maintain strong relationships with carriers and customersBolster productivity and positive work environment of departmentProvide regular training for optimum use of agency management system and carrier websitesParticipate in annual evaluations for staffParticipate in the interviewing, hiring, and training of new staff membersAccount Management when requiredOther duties as assignedWhat you'll need:Bachelor's DegreeMinimum 5-years' experience in a leadership role in Personal LinesMA P & C LicenseProficiency in Microsoft Office SuiteProficiency with Applied Epic strongly preferredStrong leadership, interpersonal and organizational skillsAbility to communicate effectively with all levels of the agencySelf-motivation and accountability to get the job doneExceptional problem-solving and customer service skillsWhat We Offer:Collaborative work environmentWork-Life BalanceComprehensive time-off package including paid vacation, holidays, sick and PTOHealth Insurance, Dental, Vision, 401K and moreOpportunity for continuing education, subsidized by DGDeland Gibson Core Values:We Work with UrgencyWe show CompassionWe are Life-Long LearnersWe Have GritWe InnovateAbout Deland, Gibson:Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry leading insurance and risk management advisor.PI91a07f838c12-25660-36438372

Keywords: Deland, Gibson Insurance Associates Inc., Newton , Director, Personal Lines, Executive , Wellesley, Massachusetts