Account Manager, Emerson College

Company: Windwalker Group
Location: Boston
Posted on: January 26, 2025

Job Description:

Assistant Account Manager, Emerson CollegeAbout Windwalker Group:Windwalker Group is an award-winning, Minority-Owned business with over 25 years of experience delivering innovative solutions to help organizations grow, thrive, and achieve lasting success. Guided by our commitment to excellence, we specialize in security and preparedness, professional development, and cutting-edge technology solutions.Our diverse offerings include:

• Building security design
• Security Guards
• Access control
• Cybersecurity
• Customized training programs
• Project management
• Multimedia solutionsWe tailor each solution to meet the unique needs of our clients, ensuring exceptional results that safeguard assets, enhance expertise, and foster continued success.At Windwalker, our mission is to deliver innovative security and professional development solutions that empower organizations, protect communities, and drive lasting success through excellence and care.Windwalker: Securing Today, Building Expertise for TomorrowWindwalker Group has an exciting opportunity to join our award-winning team as a Full-Time Security Assistant Account Manager in the Metro Boston Area!SCHEDULE: Monday through Friday- 40 hours per weekSalary: $55k - $62K, based off relevant experience.DUTIES:
  • Develop and implement security policies and protocols to ensure the physical safety of all facility members/employees, vendors, and visitors, as well as the security of company owned property and other assets.
  • Create/design processes and strategies to respond to critical events that may impact the facility or human lives.
  • Direct investigations and other responses to accidents/incidents, including interviewing witnesses and victims, reviewing complaints; gathering/preserving physical evidence and completing reports.
  • Investigate and prepare reports on facility maintenance and safety conditions.
  • Investigate fires, hazardous situations and/or other facility related incidents.
  • Assist Fire Department/EMS/Police in connection with any evacuation of members/employees, vendors, or visitors.
  • Ensure daily administrative documentation (relating to security) is completed timely and accurately.
  • Ensure all facility members/employees have proper company issued identification, and all data entry related to the company's access control systems is complete and current.
  • Partner with the human resources team to manage the onboarding of new employees.
  • Train and supervise all facility security guards.
  • Monitor and report any service issues to the facilities team.
  • Develop a process and maintain documentation on all restraining orders.
  • Enforce facility safety (including card access processes and functions).
  • Create incident reports relating to security breaches, vehicle accidents, safety incidents, etc.
  • Additional Duties as assigned by management.
  • Responsible for the on-site quality control management.Qualifications:
    • Prior security, law enforcement, or military experience required; 3 or more years of experience highly preferred.
    • 3 to 5 years in a continuous supervisory position or equivalent.
    • 3 to 5 years of experience in the hospitality or customer service-related field.
    • Computer experience, including working knowledge of programs such as Outlook/Outlook 365, MS Office Suite, as well as the ability to learn various other software programs.
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Keywords: Windwalker Group, Newton , Account Manager, Emerson College, Executive , Boston, Massachusetts