Commissary General Manager

Company: flour bakery
Location: Boston
Posted on: January 25, 2025

Job Description:

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Parental leave
• Vision insuranceFlour Bakery + Cafe is searching for a Commissary General Manager for our growing team! This person will work with owner Joanne Chang and the entire Flour team to ensure that the missions of Flour are being met at all times.The RoleThe Big Kitchen General Manager (BKGM) reports to the Culinary Director and is responsible for the operations and performance of Flour's commissary (Big Kitchen/BK). The BKGM supports all of the BK team in their jobs and directly manages the Logistics Driving Coordinator and the BK Assistant General Manager in achieving objectives and performance goals within the context of the Flour missions at BK. In addition, the BKGM manages the Workplace and Food Safety Manager in tandem with the Culinary Director. Success in the BKGM role includes having incredible attention to product, thinking proactively about how to improve efficiencies and profitability, promoting a positive kitchen working environment, and looking at the big picture view of BK and its interaction with the bakery locations while developing team members by providing on-going coaching and training in order to ensure high performance and effective succession planning.This is a full time salaried position and candidates should possess a natural sense of hospitality, be eager to learn, open to feedback, and committed to continuous improvement.Day-to-Day Performance Expectations:
  • Communication - Keep lines of communication open between you, the BK management team, executive management team, retail bakery management, and support management team.
  • Financial responsibility- Understand and own pricing of product, staffing levels and labor cost, overall P+L. Set realistic goals with Culinary Director, meet with production managers and CD on labor and food costs. Be the main point of financial contact for the controller and executive management team. Maintain a working daily knowledge of the standard and protocols of Crunchtime and the impact on the financial success of BK and the relationship with the bakeries.
  • Operational efficiency- Ensure we are operating as efficiently as we can be in terms of space usage, flow, and packing.
  • Grow sales- Drive revenue streams in the bakeries by fostering a "yes" environment at BK and supporting the pastry, savory, support, and logistics teams in executing higher volume orders from bakeries and special events.
  • Product quality- Establish systems to ensure we are producing products to the quality level we require. Maintain a system to ensure the product is being tasted constantly.
  • Physical plant - Own the physical plant of BK.
  • Work directly with bakeries on any billing inquiries.
  • Manage standardization and maintenance of all BK SOPs.
  • Logistics/delivery:
    • Manage the Logistics and Driving Coordinator.
    • Help set up and maintain our delivery schedule, maximize our efficiency in production and packaging and delivery.
    • Cover/manage the logistics team when the LDC is off or away.
    • Establish relationships with bakery managers- Visit bakeries regularly to understand issues with delivery and to ensure quality of product at bakeries.
    • Purchasing- purchase and maintain budget for smallwares, specialty ingredients, and paper goods for both the kitchen and bakeries.
    • Maintain and foster relationships with property management and neighbors to ensure open communication about all things happening in the building that impact the kitchen.Skills for Qualification:
      • At least three years of management experience in a commercial food production facility preferred.
      • Open to feedback and committed to continuous improvement.
      • Dedicated to exceeding the expectations of guests and staff.
      • Strong communicator and listener.
      • Readily adaptable to change.
      • Embraces new information and learns quickly.
      • Experienced in coaching, training, and developing others.
      • Sharp attention to detail.
      • Actively problem solves using sound judgment and determined follow through.
      • Effective time management and delegation skills.
      • Highly organized.Additional InformationFlour offers a fantastic work environment, an unparalleled commitment to training to make you a better team member (plus all the pastries you can eat)! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, and a great staff meal policy. We offer a real commitment to growth - both in your skill/knowledge and growing into more senior positions if that is an interest of yours!
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Keywords: flour bakery, Newton , Commissary General Manager, Executive , Boston, Massachusetts