IT Operations Manager (secret clearance required)

Company: Red River Computer Co
Location: Boston
Posted on: January 23, 2025

Job Description:

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• Collaboration - You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
• Creativity - You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value "brainstorming" as an expression.
• Empathy - You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
• Integrity - You willingly receive and give feedback; you are open about what's working and what needs to improve; you admit mistakes openly and share learnings widely.
• Judgment - You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
• Purpose - You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
• Resilience - You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
• Selflessness - You are considerate when searching for new and different ideas; you seek what's best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.Red River is seeking an Operations Manager to join our growing team! This position will be responsible for onboarding new clients that require extensive integration of processes and personnel to RRMS.Primary Position Tasks:
  • Work with the Service Delivery Manager (SDM) to ensure levels are met, issues are resolved.
  • Work with the client contracts and finance to meet commitments, requirements and expectations of the services.
  • Manage timely submission of client deliverables and transition milestones, track client acceptance of deliverables and changes.
  • Check and approve monthly invoice(s), support development of all amendment pricing proposals service fees and change requests.
  • Work with SDM to ensure compliance with client data privacy and cyber security obligations including security and connectivity projects.
  • Prepare documents and facilitate (including scheduling) account governance meetings such as weekly operations checkpoints, monthly performance reviews and quarterly business reviews.
  • Report on metrics and continuous improvement plans to enhance management of accounts, cost controls and customer satisfaction.
  • Plan, prioritize efforts and report results, changes, quality enhancements and metrics to illustrate value to client.
  • Implement Customer Satisfaction Program and meet with clients to obtain feedback and review customer satisfaction surveys.
  • Other duties as assigned.Minimum Education/Certification/Experience Requirements:
    • Bachelor's Degree or equivalent work experience.
    • Active SECRET security clearance.
    • Understanding of finance with a passion for numbers.
    • Strong decision-making skills based on complex problem solving and strategic thinking.
    • Good working knowledge of various systems covering finance, marketing and operations.Preferred Education/Certification/Experience:
      • Strong understanding of ITIL processes and requirements.Knowledge, Skills and Abilities:
        • Excellent organization and communication skills.
        • High attention to detail.
        • Ability to multi-task.
        • Critical thinking.
        • Persuasive communication style and strong negotiation skills.
        • Ability to thrive in change and quickly adapt to dynamic changing requirements.
        • Methodical personality capable of multi-tasking at detailed levels to track tasks and work with attention to detail.
        • Ability to provide structure to business and people processes.
        • Translate how our performance requirements relate to client's business objectives and educate RRMS account personnel on such dependencies.
        • Ability to provide training, supervision of account personnel.
        • Skilled to track business metrics, change impacts and conduct quality assessments.This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.Basic Qualifications:Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (optional).EOE M/F/DISABLED/VetRed River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.
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Keywords: Red River Computer Co, Newton , IT Operations Manager (secret clearance required), Executive , Boston, Massachusetts