Department Manager - Custom Framing

Company: Michaels
Location: Middletown
Posted on: November 4, 2024

Job Description:

Job Summary:

As a Department Manager - Custom Framing at Michaels, you will be responsible for leading a team of framers who focus on building customer relationships while creating a framing solution for their art. You will drive custom framing sales and assist customers in creating a memorable framing solution for their art.

Main Responsibilities:

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI's and manage the framing team to achieve their role KPI's
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD's daily on the expectations of framing and other framers
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processesRequirements:
  
  • Basic computer skillsPreferred Qualifications:
    
    • Previous custom framing experience is preferred
    • Retail management experience
    • Experience leading a sales teamWork Environment:
      
      • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat pressTotal Base Pay Range for this Position:
        $21.00
        
        At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit . Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Keywords: Michaels, Newton , Department Manager - Custom Framing, Executive , Middletown, Massachusetts